privacy policy

BUUB (buub.co.za) is an organic sunscreen brand based in South Africa. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or shop on our website.

If you have any questions about this policy, please contact us at info@buub.co.za.

We collect information you provide directly to us, including:

• Name, email address, phone number, and delivery address when you place an order
• Payment information (processed securely via our payment provider — we do not store card details)
• Account login details if you create an account
• Communications you send us via email, contact forms, or social media

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and how you arrived at our site (via cookies and similar technologies).

We use the information we collect to:

• Process and fulfil your orders
• Send you order confirmations, shipping updates, and receipts
• Respond to your enquiries and provide customer support
• Send you marketing communications (only if you've opted in)
• Improve our website, products, and customer experience
• Comply with our legal obligations

We will never sell your personal information to third parties.

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and help us understand how our site is used.

We use the following types of cookies:

• Essential cookies: Required for the website to function (e.g., your shopping cart)
• Analytics cookies: Help us understand visitor behaviour so we can improve our site
• Marketing cookies: Used to show you relevant advertising on other platforms

You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality.

We may share your information with trusted third parties who assist us in operating our website and fulfilling orders. These include:

• Shopify (our e-commerce platform)
• Payment processors (e.g., PayFast, Stripe)
• Courier and logistics partners for order delivery
• Email marketing platforms (only if you've opted in to marketing)
• Analytics providers (e.g., Google Analytics)

All third parties are required to handle your information in accordance with applicable data protection laws. We do not share your data with any other parties without your consent, except where required by law.

If you have opted in to receive marketing emails or SMS messages from BUUB, we may send you updates about new products, promotions, and brand news. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us at info@buub.co.za.

We will never send you unsolicited marketing messages or share your contact details with other brands for marketing purposes.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for 7 years in line with South African tax regulations.

If you'd like to request that we delete your personal data, please contact us at info@buub.co.za. Please note that some information may be retained where required by law.

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at info@buub.co.za.

We take the security of your personal information seriously. Our website uses SSL encryption, and all payment transactions are processed through secure, PCI-compliant payment gateways. We do not store your credit card details on our servers.

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. If you have concerns about your data security, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we'll update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@buub.co.za. We aim to respond to all enquiries within 24–48 hours on business days.